Private Drop Active · Secure PayPal Checkout24-Hour Processing · Tracked Worldwide DeliveryCurated Product Essentials · Limited QuantitiesPrivate Drop Active · Secure PayPal Checkout24-Hour Processing · Tracked Worldwide DeliveryCurated Product Essentials · Limited Quantities
Solerify

Customer Care

Refund & Return Policy

We want you to love your purchase, but we understand mishaps happen. This page explains exactly when and how we issue refunds.

8-Day Damaged Goods Policy

If your item arrives damaged, defective, or materially different from what was ordered, you have 8 days from the delivery date (as shown by the carrier's tracking) to request a refund. After 8 days, we can no longer guarantee a refund.

We do not accept returns or refunds for:

  • Change of mind or buyer's remorse.
  • Ordering the wrong size, color, or variant.
  • Products used, worn, or damaged after delivery.
  • Delays caused by the carrier, customs, or an incorrect shipping address.
  • Items marked "Final Sale" or clearance.

How It Works (Returnless Refunds)

  1. Take a clear photo or short video showing the damage or defect.
  2. Email your proof plus your order number to bentech467@gmail.com within 8 days of delivery.
  3. Our team reviews the claim within 1–2 business days.
  4. If approved, we issue a full refund to your original payment method. You do not need to ship the item back — keep it or discard it responsibly.

Refunds typically appear on your card or PayPal within 3–10 business days depending on your bank.

Wrong or Missing Items

If you receive the wrong product or something is missing from your parcel, email us with your order number and a photo of the shipping label + the item(s) you received within 8 days. We'll ship the correct item at no extra cost or refund you in full — whichever you prefer.

Order Cancellations

Because we dispatch orders within 24 hours, we can only cancel an order if it hasn't shipped yet. Email us as soon as possible after ordering and we'll do our best. Once tracking shows the parcel is in transit, cancellation is no longer possible.

Non-Delivery & Lost Parcels

If tracking shows your parcel as delivered but you can't find it, please check with neighbours and your local post office first. If it truly did not arrive, contact us within 15 days of the "delivered" date and we'll open an investigation with the carrier. We'll refund or reship at our discretion once the carrier confirms the loss.

Chargebacks

Please contact us before opening a chargeback or PayPal dispute — we resolve almost every issue faster and more fully by email. Fraudulent chargebacks may be reported to the payment processor and, where applicable, to law enforcement.

Contact

Questions about a refund? Email bentech467@gmail.com with your order number and we'll get back to you within 1–2 business days.